Hi,

If your child’s application for Disability Living Allowance (DLA) was turned down completely, or awarded at a lower rate than expected, you can still challenge the decision made by the DWP.

 You might believe your child’s needs haven’t been fully recognised, such as the level of care or supervision they require, or that professional evidence you provided with the DLA application hasn’t been properly considered by the DWP.

If your child was awarded some DLA but you think they should have received more, seek advice from one of our Disability Benefit Specialists before challenging the decision. This is because the DWP can look at the whole decision again and could decrease the award, as well as increase it or keep it the same.

Asking the DWP to look at the decision again is called a mandatory reconsideration (MR). 

You have one month from the date on the decision letter to request an MR. We would always advise submitting the MR request within one-month where possible, but you can submit a late request if you have a good reason, and the DWP will decide whether to accept your late request.

How to Request a Mandatory Reconsideration (MR)

You can ask for an MR by phone or in writing. If you call, we recommend letting them know you will send more information in writing, rather than explaining everything over the phone.

When you ask for an MR, you can:

  • Explain why you disagree with the decision
  • Send extra evidence to support your case
     

A different decision-maker at the DWP will review everything, including any additional information you provide.

Tips for Strengthening Your Case

  • Add new evidence: If you didn’t include certain details or documents in the original claim, you can add them now. Supporting evidence is important and can strengthen DLA claims. We have some examples of supporting evidence to include.
     

Appeals 

If you’re still not happy with the decision after the mandatory reconsideration, you can appeal to an independent tribunal. You can only appeal if you’ve requested a mandatory reconsideration and have received a mandatory reconsideration notice. You’ll need the notice to appeal.

I hope that this information is helpful. If you have further questions about challenging DLA decisions, please do let us know.