Supporter Care Reference Docs

Fundraising Code of Practice Quick Access
Behaviour/Pressuring:   1.1.1 1.1.1 Your fundraising must be legal and must be open, honest and respectful. 1.1.2 1.1.2 You must be polite to people...
Fri, 23 Feb, 2024 at 12:05 PM
Complaint Template Review [Mock Up]
Dear agency,   Please see our complaints form below. Can you confirm receipt of this complaint within 24 hours, and provide the following within 5 working...
Wed, 21 Feb, 2024 at 3:39 PM
Supporter Care Manual
AGENCY ADDRESS  EMAIL/CONTACT PEOPLE/CONTACTS OTHER NOTES ACWYRE   Please now contact resolutions@acwyre.co.uk  for the below topic...
Thu, 4 Apr, 2024 at 11:02 AM
Complaint Levels
  Level 1 Level 2 Level 3 Protest to type of fundraising (OTM) Fundraisers ignoring cold calling stickers/zones Fundraisers have been kicked out of si...
Thu, 22 Feb, 2024 at 2:48 PM
VCC Switching Instructions
Switching Instructions Your Switching Service allows you to dial into an automated service and choose between a selection of pre-built call plans at netw...
Mon, 26 Feb, 2024 at 8:59 AM
Welcome Pack Requests
Links to Welcome Packs Attached - Password: NDCS@PaulSt
Mon, 26 Feb, 2024 at 9:06 AM
NDCS Emergency VPP Procedure
  Emergency VPP procedure 1.             Scope The purpose of this document is to provide guidance and information to fundraising staff members, for high...
Fri, 6 Dec, 2024 at 2:18 PM
F1 Grouped Emails
complaints@formunauts.one; helen.austin@formunauts.one;  lucas.wood@formunauts.one; jack.matthews@formunauts.one; supporter.acquisition@ndcs.org.u...
Wed, 19 Mar, 2025 at 9:04 AM
Acwyre Grouped Emails
resolutions@acwyre.co.uk; abana.sohtra@ndcs.org.uk; supporter.acquisition@ndcs.org.uk;
Tue, 11 Mar, 2025 at 11:35 AM
Trinity Grouped Emails
emily@trinitygrp.co.uk; abana.sohtra@ndcs.org.uk; dan.clarke@ndcs.org.uk; supporter.acquisition@ndcs.org.uk;
Tue, 11 Mar, 2025 at 11:38 AM