Behaviour/Pressuring:
| 1.1.1 | 1.1.1 Your fundraising must be legal and must be open, honest and respectful. |
| 1.1.2 | 1.1.2 You must be polite to people at all times. |
| 1.2.1 | 1.2.1 While reasonable persuasion is allowed, you must not fundraise in a way which is an unreasonable intrusion on a person’s privacy, is unreasonably persistent or places undue pressure on a person to donate. |
| 1.2.2 | 1.2.2 You must not continue to ask a person for support if that person clearly indicates – by word or gesture – that they do not want to continue to speak to you. You must end the conversation in a polite way. |
| 1.3.1 | 1.3.1 You and the fundraising materials you use must not mislead anyone, or be likely to mislead anyone, either by leaving out information or by being inaccurate or ambiguous or by exaggerating details. |
| 8.1.1 | 8.1.1 While fundraising, you must not: • act in any way that might reasonably cause members of the public to be or become startled or anxious; • act dishonestly or manipulatively, or deliberately try to make a potential donor feel guilty; or • act in any other way that a reasonable person might consider would damage the charitable institution’s reputation. This includes: • smoking or drinking alcohol while wearing clothing that contains a charitable institution’s branding; • taking or being under the influence of illegal drugs; • lewd or aggressive behaviour, including swearing, while wearing clothing that contains a charitable institution’s branding; • putting undue pressure on members of the public to donate; • exploiting your position for personal gain (for example, asking for a job, asking someone for a date, or asking for a discount on goods or services); or • any other behaviour that harms the reputation of the fundraising profession or the charitable institution you are representing. |
No Cold Calling/Access:
| 8.4.1 | 8.4.1 You must not harass any person or ignore a request to leave or not to return. |
| 8.4.2 | 8.4.2 You must not cold-call in an area where a ‘no cold-calling zone’ has been created legitimately which means that charitable collections are not allowed. |
| 8.4.3 | 8.4.3 You must not knock on the door of any property that displays a sticker or sign which includes the words ‘no cold-calling’, ‘no cold-callers’, ‘no charities’, ‘no charity canvassers’ or ‘no charity fundraisers’. |
| 8.4.4 | 8.4.4 You must only knock on the front door or main entrance of a property (usually the door that is closest to or most directly accessible from a street), unless a resident asks you to do otherwise. |
| 8.4.5 | 8.4.5 If a building contains several properties and you need permission from a resident in order to access the building, you must not use entry permission given by one resident to then call on other properties in the building. You must get individual permission to enter the building from the resident of every property you visit in the building. |
| 8.4.6 | 8.4.6 You must take extra care when visiting properties after dark. If you are visiting isolated places, you must consider whether the visit could cause anxiety to residents before approaching a property |
| 8.4.7 | 8.4.7 You must not enter a property unless you have the permission of a resident of the property (or, if the property is occupied by a business, the person in charge at the property on the day of this visit). |
| 8.4.8 | 8.4.8 You must not stop residents from shutting a door of their property (for example, by putting your foot in the doorway). |
Inappropriate dress or no ID
| 8.4.12 If you are collecting regular gifts house-to-house (face-to-face fundraising), you must wear an ID badge, that: • includes your identity as a fundraiser, who you work for and a phone number for the relevant charitable institution or third-party fundraiser; • is clearly displayed and has not been tampered with; • is in the form of a badge fixed to the upper front part of your body; • is at least the size of a credit card; • is signed or authorised in some other way (for example, with a company seal or stamp) by the agency you work for or the charity you are collecting on behalf of (or both); and • is accessible for people with sight difficulties (for example, the information on the ID badge could be available in large print). |
Vulnerability:
| 1.3.6 | 1.3.6 You must take all reasonable steps to treat a donor fairly, so that they can make an informed decision about any donation. |
| 1.3.7 | 1.3.7 You must take into account the needs of any possible donor who may be in vulnerable circumstances or need extra care and support to make an informed decision. |
| 1.3.8 | 1.3.8 You must not exploit the trust, lack of knowledge, apparent need for care and support or vulnerable circumstance of any donor at any time. |
| 1.3.9 | 1.3.9 You must not take a donation if you know, or have good reason to believe, that a person lacks capacity to make a decision to donate, or is in vulnerable circumstances which mean they may not be able to make an informed decision. Among other things, you should consider: • any physical or mental-health condition the person may have; • any disability the person may have; • any learning difficulties the person may have; • whether the person is facing times of stress or anxiety (for example, following the death of a loved one or redundancy); • whether a donation is likely to affect the person’s ability to sufficiently care for themselves or leave them in financial hardship; • how well the person can communicate and understand what they are being told; • whether the person is under the influence of alcohol or drugs; and • the person’s age. |
| 1.3.10 | 1.3.10 If a donor makes a donation while they do not have the capacity to make an informed decision, you must return the money to them. |