Dear agency,

 

Please see our complaints form below. Can you confirm receipt of this complaint within 24 hours, and provide the following within 5 working days:

 

  • Fundraisers names/number/DOB
  • Details of the investigation
  • Outcome: Please clearly state if upheld/overturned
  • Rationale
  • Official summary statement and actions taken

 

Thanks,

XXXX

Supporter Care Team

National Deaf Children's Society
 

 

NDCS Complaints form

 

NDCS reference number

Ex. 100200

Date/time complaint received

Ex. 20.02.24 15:00 

Date/time of incident

Ex. 19.02.24 Approx 7pm. OR As Above 

Postcode/Location

YO32 4BS – Outside Boots

NDCS Primary complaint category

Pressuring

COP Primary violation

Code of Practice


1.2.1 While reasonable persuasion is allowed, you must not fundraise in a way which is an unreasonable intrusion on a person’s privacy, is unreasonably persistent or places undue pressure on a person to donate.

 

Original complaint

What happened/what comments were made by either party?

What exactly did the FR say?

Anything else of note?

 

 

Highlighted Areas to be addressed:

 

I am extremely disappointed. I did give my bank details as requested BUT I was told by the cold caller at my door that I would receive a phone call to confirm my DD instructions for £12pcm and that call would give me the opportunity to cancel. I have never received the call and I notice that the first DD has come off my account.

I did feel the caller was, although very friendly, sadly, a full on sales pitch. 

I have cancelled my DD at my end so that no further payments will be taken.


Full name/description of fundraiser

 

Name 

ID Badge if Possible

Ethnicity

Gender

Hair colour

Height

Clothes

Piercings/tattoos/features

 Bob Smith (No description needed if name known)